If you have ordered something in error or by mistake, please email our customer service team at firstname.lastname@example.org explaining the situation and one of our friendly support team will help to resolve the issue.
FAQ Category: Faqs Page – Shipping and Delivery FAQs
What does your packaging look like?
All of our orders are packaged extremely carefully in plain, unbranded boxes. The bottles are individually barcoded and wrapped in a self-seal bubble bag to ensure maximum protection. The packaging gives absolutely no indication of the product(s) inside.
My order status says “unfulfilled” – why hasn’t it shipped yet?
All orders are dispatched within 48 hours – in the unlikely event your order remains unfulfilled after 48 hours please contact the customer service team at email@example.com
What happens if I’m not in when my order arrives?
If you are not at home when the order arrives the relevant courier should leave a note explaining the details of a redelivery or collection point.
Can I have my parcel redirected to another address?
Once we have dispatched the products, the parcel is effectively out of our hands and therefore we can no longer change the delivery address.