Privacy Policy

This Privacy Policy governs the manner in which www.uksarms.com collects, uses, maintains and discloses information collected from users of www.uksarms.com. This privacy policy applies to the site and all products and services offered by www.uksarms.com

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

We may collect and use Users personal information for the following purposes:

  • To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site
  • To improve our Site We may use feedback you provide to improve our products and services.
  • To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 1998.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

UKS International Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Delivery Policy

Here at www.uksarms.com we pride ourselves on excellent customer service.

We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK via next day delivery.

What’s more, any order that we receive before 3pm will arrive with you the next day.

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

How will my parcel be sent UK mainland?

Your parcel will be sent by Special Next Day Delivery and provided you have ordered before 3pm it will arrive the next day!

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will my item(s) be sent rest of the World?

Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising of this.

Help! I haven’t received my parcel, what should I do?

Contact us – we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with Fed Ex or DHL then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to www.uksarms.com.

If not received, these items will not be deemed to be missing until two weeks have passed.

Returns, Refund and Cancellation Policy

Order Cancellations

We process orders as quickly as possible, with most orders being dispatched on the next working day.

Orders may be cancelled within 24 hours of purchase, provided they have not yet been dispatched. Once an order has been dispatched, it cannot be cancelled, and we will not accept a return or issue a refund.

If a cancellation request is received in time, within 24 hours, but the order is shipped due to an internal processing/communication delay, we will honour the cancellation and issue a full refund upon confirmation.

Customs Delays and Returned Shipments (International Orders)

International shipments may be subject to customs inspections, import duties, taxes, or other regulatory requirements imposed by the destination country.

By placing an international order, you acknowledge that customs clearance is outside of our control. We are not responsible for delays caused by customs authorities. If a shipment is held, rejected, confiscated, or returned by customs due to local import regulations or the recipient’s failure to complete customs requirements, a refund will not be issued.

Where a shipment is returned to us, we may, at our sole discretion, offer reshipment once any additional shipping costs have been paid. Reshipment of returned parcels is offered as a goodwill gesture only.

Orders Marked as Delivered

Once a shipment has been marked as delivered by the courier to the delivery address provided at checkout, responsibility for the parcel transfers to the recipient.
If you believe your parcel has been stolen after delivery, we will assist by providing any available delivery information and cooperating with the courier’s investigation where appropriate. However, we cannot guarantee refunds or replacements for parcels confirmed as delivered.

Returns

Due to the nature of our products, we do not accept returns of products that have been delivered in good condition unless they are faulty or incorrect.

We cannot accept returns and will not refund because:

  • The customer has changed their mind;
  • The product is no longer wanted;
  • The customer ordered the wrong item.

If you receive an incorrect or damaged product, please contact us within 7 days of delivery with photographs so we can investigate and resolve the issue for you quickly.

Refunds

Refunds may be issued where:

  • An order is cancelled before dispatch;
  • We are unable to fulfil your order;
  • You receive an incorrect or defective product (subject to investigation)
  • You have genuine proof that the product did not work for you (money-back guarantee).

Refunds will not be issued because:

  • A shipment experiences customs delays. In this case, we can send a replacement shipment after 30 days of shipping the first shipment. If the second shipment does not get through, we are unable to send a third shipment or issue a refund.
  • Customs refuses entry or returns the shipment
  • A customer refuses to comply with customs requirements
  • A parcel is confirmed as delivered by the courier.

Replacement Shipments

Where we choose to provide a replacement shipment, this is a goodwill gesture and does not create an ongoing entitlement to further replacements or refunds.
If a replacement shipment is lost, delayed, refused, returned, or affected by circumstances beyond our control, any further replacement or refund will be considered on a case-by-case basis at our discretion.

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